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Top Questions to Ask Before Buying a Help Desk & Asset Management Software
#5 All your hardware components like Printers, PCs etc come under various maintenance contracts with different maintenance vendors. Do you know which batch of PCs are under warranty & for what number of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware component & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed? #4 Typically your company gets hardware parts and accessories from different vendors. Is your purchasing done centrally? Can you get the information of all vendors & the products they offer on a single click? Can you compare prices & other information before placing an order? Can you modify a purchase order (PO), have a revision history & email the vendor the updated PO? Can you track POs till all the items mentioned in a PO arrive? #3 You might have entered into contracts with various vendors. Do you maintain & keep track of all your maintenance & support contracts in one place? How about having soft copies of actual contracts that are available to you through a web browser and is always a single click away? #2 Your company has a variety of hardware like PCs, printers, scanners, OHPs etc and a plethora of software ranging from MS Office to Adobe Photoshop (all of various versions). Are you still using spreadsheets & manually tracking all these assets? Can you tell whether all the software you have comply with licensing? Can you tell how many of these hardware components & software copies are available with you at any instant? Can you tell how much of these are under utilized or not utilized at all? #1 Your employees come up with different service requests ranging from "Not able to print from my PC" to "Cannot send mail". How do you ensure that such requests are taken care of by your support staff, that too efficiently? How do you ensure none of the requests fall through the cracks? Is there a Knowledge Base which can offer self-help for the employees? How do you keep track a high volume of requests? AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting at $495 (there's a Free Edition too) backed by a company that has set a benchmark for customer care & support. For further information, mail to sales@adventnet.com or visit our website http://www.servicedeskplus.com Natarajan Aravind
MORE RESOURCES: Software vendors dump open source, go for the cash grab Computerworld Microsoft is removing this 30-year-old software from Windows: How you’ll be affected, alternatives and mo The Times of India AI hallucinates software packages and devs download them – even if potentially poisoned with malware The Register These 2 DevOps Stocks Are Must-Owns for Software Investors, Says Wall Street Analyst - Yahoo Finance GM loses another software leader amid more reorganization Detroit Free Press New software enables blind and low-vision users to create interactive, accessible charts Tech Xplore DPP launches new software to improve efficiency Spectrum News Finding software flaws early in the development process provides ROI Help Net Security Productivity Boost: Real Uses of AI in the Software You Already Have Legal Talk Network NAB 2024: RT Software Announces New Partnership with Videodata Sports Video Group Kilgore ISD receives $25000 for bus tracking software CBS19.tv KYTX Unpleasant Surprises Could Be In Store For Paycom Software, Inc.'s (NYSE:PAYC) Shares Simply Wall St Defense Modernization Caucus aims to help military cut through red tape, acquiring emerging technologies and software 13newsnow.com WVEC NAB 2024: Evertz Highlights New Features for Its Software-Defined Video-Networking Solution Sports Video Group We Need to Decarbonize Software IEEE Spectrum Can Genesis Succeed Where Lexus and Infiniti Struggled? EVs and Software Could Be the Ticket MotorTrend Using Multicloud Network Software to Enable Business Critical GenAI Applications Featured The Fast Mode Global Legal Practice Management Software Market Projected to Reach $4.74 Billion by 2028 Yahoo Finance Take-Two Interactive Software, Inc. to Acquire The Gearbox Entertainment Company Inc., Developer of Highly ... Business Wire RLDatix Finalizes Acquisition of Breitenbach Software Healthcare IT Today NAB Show: Pebble Launches PRIMA Software Platform TV Technology Rebellion Defense Secures GSA Contract to Provide Software Services to Government Clients ExecutiveBiz Progress Software Confirms Bid to Acquire MariaDB The Wall Street Journal JFrog Software Supply Chain Report Shows Most Critical Vulnerabilities Scores are Misleading - CTech Elon Musk Pushes to Increase Use of 'Full Self-Driving' Software as Tesla Sales Cool The Wall Street Journal Software Stocks Give IBD 50 Something To Chew On As Charts Start To Look Better Investor's Business Daily Hedge fund Citadel makes a rare software engineering hire from Twitter/X eFinancialCareers The Government's Struggles With Outsourcing Software Development The New York Times Beacon obtains FDA clearance for SleepStageML software Medical Device Network SPH Engineering presents Drone Show Software 4.3, elevating Drone Shows to new heights DirectionsMag.com Do Analysts Expect Paycom Software Inc (PAYC) Stock to Rise After It Has Gained 8.87% in a Month? InvestorsObserver Porsche partners with Applied Intuition to develop and deploy vehicle software Automotive Testing Technology International Marelli has developed a Light Domain Controller to enable software-defined vehicle architectures StreetInsider.com AI Facilitates Rapid Development of Diabetes Prevention Software, Study Finds The Healthcare Technology Report. Bytes and Bias– Unraveling the Influence of Gender Dynamics in Open Source Software hackernoon.com Marc Havercroft Appointed Senior Vice President of International Sales at WorkForce Software Business Wire EVs, software spur higher automotive sales for microchip makers Automotive News Local startup launches AI productivity software aimed at blue-collar service companies RichmondBizSense NXP Breaks Through Integration Barriers for Software-Defined Vehicle Development with Open S32 CoreRide Platform GlobeNewswire Smiling Friends Training Software: Ready to Start Helping People? Bleeding Cool News 7 No-Brainer Software Stocks to Own Now InvestorPlace Battery Ventures Announces Strategic Investment in AdaCore to Propel the Future of High Integrity Software ... Business Wire GE HealthCare launches PVA urology-based AI software feature Medical Device Network Insta360 Studio: free software gets significant update by Jose Antunes - ProVideo Coalition ProVideo Coalition Case Study: Sintavia Extends Vertical Integration Strategy to Software Digital Engineering 24/7 NXP Launches Open S32 CoreRide Platform for Software-Defined Vehicles - News All About Circuits Sing Lee Software (Group) Full Year 2023 Earnings: CN¥0.006 loss per share (vs CN¥0.014 loss in FY 2022) Simply Wall St Porsche and Applied Intuition announce joint developments Porsche Newsroom Intel, Microsoft Slip as China Blocks Foreign Chips, Software in Government Computers - Investopedia |
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