Broadband Internet Information

How to Troubleshoot Your Internet Connection for DSL or Cable Service

One of the common problems among internet users is testing their internet connection to pinpoint the exact problem. There is a big number of internet users who use DSL, and cable modem service.

You set us your connection the way your ISP (internet service provider)instruct you to. Sometimes, it doesn't work for numerous reasons.

You service is not ready, your hardware in not connected properly, or your ISP is having problems.

Whatever the cause of the problem maybe, there are some diagnostic tools you can use in Windows XP, in order to identify the problem.

If you are not exact in your diagnostic, you will get a good idea at least.

Before we get to the diagnostic tools, let us discuss what is involved in an internet connection.

The information travels over the internet to your computer through your ISP service. This is done through a High speed modem then to a network card installed in your computer.

Your computer is called a host, your service provider will give you the DNS IP address, and you get your login and password. That is all what you have from your ISP.

Sometimes, your internet connection fails, and you want to find out the problem. You may be able to fix it, or at least get some information about the problem to advise your isp for help.

You will start by accessing the command prompt by going in sequence to:

Start menu, program, accessories, then command prompt. A window will open where you type commands from the prompt.

At the command prompt, you type: IPCONFIG. This command will give you the active network connection on your computer. Here is an example:

PPP adapter Copy :

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :

The above output was produced when I ran the Ipconfig command on my own computer running Window XP OS, and A DSL connection. The IP address is my computer address assigned by the ISP.

Please note, you can add an option to this command, in order to get more detailed information about your connection. Here is the output, when I ran the same command with the "all" option.

Ipconfig /ALL

PPP adapter Copy :

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : NetBIOS over TCP/IP. . . . . . . . : Disabled

Notice now, the output includes the phisycal address of the network interface card installed in my computer. Also, you see the DNS IP addresses. With the above information, I didn't have any problems.

Supposed ,I disconnect my DSL connection and ran the command again, this is the new result:

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :

Notice in this case, where I disconnected my connection, you don't get a DNS server. This tells you that I am not connected to the internet.

Also, notice the IP address starts with 192.168, which is the default address whenever your computer is not connected to the internet.

Another command is the ping command. It will allow to check if a computer is connected to the network and ready to communicate, whether intranet, or internet.

Once you run it,it will sent a packet to the computer specified and gives the time it took for the packet to travel. This is an a output when I tried to ping


Pinging [] with 32 bytes of data:

Reply from bytes=32 time=35ms TTL=55
Reply from bytes=32 time=39ms TTL=55

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 39ms, Average = 38ms.

That shows that the host was reachable, and connected to the internet.

A very important command is the Nslookup. This will let you check if DNS (domain name server) is working properly. The function of the DNS server is to translate ip addresses to domain name of the networked computer. Here is an example:

C:> nslookup

Non-authoritative answer:

So, you enter the name after Nslookup, it will give you IP addresses and vice versa.

In summary, there more commands in Windows Xp, but using the three above commands should give you a good idea about your internet connection problems. You can find where the problem is occurring. Is it your machine, or the ISP.

George Chamoun

For tips about your Windows XP computer, visit our new website:

Groundwater conservation, broadband internet top Buda's legislative priorities  Hays Free Press

New groundwater conservation technologies and the possibility of cities providing broadband internet are two legislative items Buda city leaders could...

Rural Broadband Internet Bill Passes House 115 to 3

By Alyssa Schnugg News Editor A Rural Broadband Internet bill that will allow electric power associations to provide internet ...

USDA making investments in rural broadband  The Herald-News

The USDA has announced plans for a pilot program to bring broadband internet to all of rural America.

Will co-ops really provide high-speed internet to rural Miss. if Legislature changes the law?  Jackson Clarion Ledger

A 1942 law has stopped electric cooperatives from providing high-speed broadband to their rural communities. The Legislature is considering changing it.

Jacksonville to host broadband access meeting  Jacksonville Daily News

Jacksonville is one of three sites hosting a statewide conversation about high speed and reliable broadband access.The educational event will provide ...

If you think you have issues with your broadband internet, you’re not alone  Rochester Democrat and Chronicle

Dreams of a better lifestyle in a rural setting collide with patchy and subpar internet connectivity. Advocates argue its harming rural business potential.

1Tennessee Selects Harmonic's CableOS™ Solution to Deliver 1 Gig Broadband Offering Over DOCSIS 3.1  Broadcasting & Cable

Harmonic (NASDAQ: HLIT) today announced that 1Tennessee, a broadband internet, TV and telecomm cooperative in Tennessee, has deployed Harmonic's ...

House votes to let co-ops offer rural internet - Daily Leader  Dailyleader

Both of Lincoln County's representatives on Tuesday voted in favor of a measure that will allow the state's electric cooperatives to offer high-speed internet.

Students getting more access to broadband Internet at home  WTRF

Many schools are now giving out tablets and laptops for students to take home and work on their schoolwork. However, not every student's home has broadband ...

Electric cooperatives might provide broadband internet in the near future  WTVA

COLUMBUS, Miss. (WTVA) - Public *Service* Commissioner Brandon Presley is pushing for broadband high-speed internet to be in all areas of Mississippi, ...

Gov. Reynolds Requests $20 Million for Rural Iowa Broadband Infrastructure  WHO TV Des Moines

MARSHALLTOWN, Iowa -- During the Condition of the State address, Governor Kim Reynolds said she wants to continue to devote Iowa dollars to expanding ...

ImOn will start providing broadband internet to Iowa City homes  Little Village

Iowa City residents will be getting a new option for broadband internet starting later this year. Cedar Rapids-based ImOn Communications announced on ...

Bedford County board postpones vote on broadband deal  Lynchburg News and Advance

BEDFORD — A vote to approve a long-awaited project to expand high-speed internet access to residents in Bedford County has been postponed until the Jan.

BlueTown and Microsoft to connect 800000 in Ghana to broadband internet  Telecompaper

Denmark-based Bluetown has announced a new agreement with Microsoft that will provide broadband internet access to approximately 800000 unserved ...

Portland excited about broadband internet plan  Sentinel-Standard

PORTLAND — Portland city officials learned more about the possibility of installing a citywide broadband internet network on Monday night.The city received the ...

Report details broadband internet in Williamson | News  Williamson Daily News

Williamson Daily NewsBroadbandNow, a resource started in 2014 that aims to help people in the U.S. get better connected to the internet, has released a 2018 ...

Expansion of Broadband Internet Access Needs More Funding  WNAX

Advocates want 35 million dollars a year ongoing funding from the state to expand broadband Internet access in rural Minnesota, and bills have been introduced ...

Rural Internet search is on  Corning Leader

Yates County Legislators have heard that constituents are dissatisfied with access to high speed internet *service* in the county, and they shared their own ...

Local news in Louisa County and Lake Anna  The Central Virginian

The impact of President Trump's tariffs hit Louisa County's broadband internet project last week as the cost of a tower at Trevilians Elementary School spiked.

Quarter of state households still without broadband Internet  Arkansas Online

Arkansas, a pioneer in providing schools access to broadband Internet, remained second-to-last in providing broadband Internet to households in 2017, ...

Governor announces grants available for broadband internet expansion  The Daily Nonpareil

Up to $1.3 million in grants are available to areas looking to expand broadband internet access.

Submitted Story: Rural areas still unplugged (1/14/19)  Southeast Missourian

I am blessed to live in an area that allows me to connect with my friends, family and TV shows through broadband internet. I love being able to talk to my family ...

The FCC's Classification of Mobile Broadband Ignores Technology, History, and Common Sense  Benton Foundation

Monday, January 14, 2019. Digital Beat. The FCC's Classification of Mobile Broadband Ignores Technology, History, and Common Sense. This article is based ...

New Mexico ranks among the states least connected to broadband  Las Cruces Sun-News

New Mexico ranks No. 48 in percentage of households with broadband Internet subscriptions in 2016.

USDA rural broadband investment tops $200 million in 2018  Des Moines Register

36 rural projects received funding from the USDA for high speed internet in 2018.

Liberals look to infrastructure bank to finance rural, remote broadband internet  Daily Commercial News

OTTAWA - The federal infrastructure minister says he is looking to connect private backers with some of the country's rural and northern communities to pay for ...

The former homeless man bringing web access to the Bronx  BBC News

The digital divide - the economic gap between those with internet access and those without - is a growing problem throughout the world, and not just in ...

Telemedicine company: North Dakota bill limits services  Charlotte Observer

A company that provides clinical health care via phone is opposed to legislation in North Dakota that would restrict telemedicine services.

FCC Seeks Postponement of Net Neutrality Oral Argument  Multichannel News

With the U.S. Court of Appeals for the D.C. Circuit signaling it planned to hold the Feb. 1 oral argument in Mozilla vs. the FCC partial government shutdown or not ...

Electrical co-ops, DRA will help bring fiber broadband internet to rural areas  Southeast Missourian

Thousands of rural Southeast Missourians will soon have access to fiber broadband internet, thanks in part to large investments by two electrical cooperatives as ...

Communities banding together for better, faster regional broadband internet  Vail Daily News

EAGLE — Local governments around the region want to buy better broadband and are pooling their resources to do it.It's called Project THOR, the brainchild of ...

Gov. Holcomb Backs Hate Crime Legislation, Better Teacher Pay, SEI Port In 2019 State Of The State  Eagle 99.3 FM WSCH

Holcomb's 30-minute speech touched on teacher salaries, workforce development, broadband access for rural areas, and a port project in Lawrenceburg.

How former analog TV frequencies are improving rural broadband internet

Rural areas like Door and Kewaunee counties could get consistent access to broadband internet via the frequencies that local television stations gave up after ...

T-Mobile-Sprint is a different merger for a different era | TheHill  The Hill

The potential benefits of the T-Mobile-Sprint merger will be widespread and particularly valuable for underserved Americans.

Just the Facts: Congressional Report Summarizes State of Broadband, Federal Assistance Programs  Telecompetitor

A new Congressional Research *Service* Report offers a wealth of information about the state of broadband deployment and adoption, along with summarizing ...

Iridium Certus(SM) Goes Live; World's First Truly Global Broadband Service  PRNewswire

MCLEAN, Va., Jan. 16, 2019 /PRNewswire/ -- Iridium Communications Inc. (NASDAQ: IRDM) announced today the commercial launch of its Iridium Certus ...

Your Illinois News Radar » It's a very low bar to clear, but he's clearing it so far  The Capitol Fax Blog

Tuesday, Jan 15, 2019. * Gov. Pritzker mentioned some Downstate communities as examples of what the state can be during his speech yesterday. He also said ...

Konnect Africa connects Ivorian market by offering high-speed satellite internet access

Konnect Africa, an initiative of Eutelsat dedicated to satellite broadband on the African continent, has launched Internet access offers in Côte d'Ivoire. According ...

Court Signals Green Light for Net Neutrality Argument  Multichannel News

Says government shutdown won't delay issue's latest day in court.

Rapid TV News - 1Tennessee upgrades subs to video-friendly 1Gbps broadband  Rapid TV News

1Tennessee, a broadband internet, TV and telecom cooperative in the Volunteer State, has deployed Harmonic's CableOS virtualised cable access solution for ...

State rules on wireless antennas would strip local control, say city officials  Reporter Newspapers

Posted by Dyana Bagby | Jan 16, 2019. State rules on wireless antennas would strip local control, say city officials. The General Assembly is expected to take up ...

Warrick County Council to consider major broadband project at Thursday meeting

If passed by the Warrick County Council, the plan would provide a 100-mile fiber optic and wireless system, reaching 99.9% of the county. It would cost the ...

Wicker to oversee internet privacy, broadband, NASA and interstate trade as new Commerce chairman  Mississippi Today

WASHINGTON D.C. — Passing a federal internet privacy policy will be a top priority for the Senate this year, according to U.S. Sen. Roger Wicker, who was ...

Lack of funding continues to pose challenges for expanding broadband access in Pa.  WHYY

Advocates for rural Pa. say expanding high speed broadband access is a priority in 2019, but funding for infrastructure continues to be a challenge.

The FCC's Restoring Internet Freedom Order is Ignorant of and Conflicts With the Internet's Architecture  Benton Foundation

This article is based on a law review paper, Broadband Internet Access *Service* is a Telecommunications *Service*, which will soon appear in the Federal ...

The Best Gaming ISPs of 2019  PCMag

Online gaming used to be a little niche in the world of play—now online is a given, and having an adequate connection to the internet is a must for everyone ...

400 years! - Kenbridge Victoria Dispatch  Kenbridge Victoria Dispatch

Four hundred years ago the first Virginia General Assembly met in Jamestown, the oldest continuous legislative body in the new world. For 80 years they ...

Kemp signs 3 executive orders on first day as governor

ATLANTA, Ga. -- New Georgia governor Brian Kemp wasted no time on his first day in office, signing three executive orders following his swearing-in ceremony.

BrightRidge sets wireless broadband fees Johnson City Press  Johnson City Press (subscription)

BrightRidge hopes to begin signing up customers for its new broadband services in January. Stacy Evans, BrightRidge's chief broadband officer, told the utility's ...

Snyder named chair of Southwest Delegation  Observer-Reporter

State Rep. Pam Snyder was elected chairwoman of the Southwest Delegation of the House Democratic Caucus.

AT&T to Resell Consolidated Internet in Northern New England, Consolidated Exec Explains Why  Telecompetitor

An AT&T Consolidated deal calls for AT&T call centers and more than 50 stores serving northern New England to sell Consolidated internet. The deal would ...

Trudeau taps rookie MP Bernadette Jordan to bring jobs and broadband to rural areas  National Post

A rookie MP from the south shore of Nova Scotia will be tasked with bringing jobs and broadband internet *service* to rural communities in Canada as part of a ...

Rural Broadband Advocates Push For $35 Million To Expand Internet Access  Voice Of Alexandria

(Saint Paul, MN) -- Advocates are asking state lawmakers for 35 million dollars a year to expand broadband Internet access in rural Minnesota.

Government shutdown puts internet access program on hold

According to the FCC approximately 20 percent of Missourians don't have access to high speed internet.

Virginia governor proposes $250M broadband plan  StateScoop

Virginia Gov. Ralph Northam announced Friday a proposal to spend $50 million on building universal broadband internet *service* in his upcoming budget, the ...

High-speed internet effort rapidly advancing in county  Courier Press

The newly created Crawford County Communications Cooperative (3C Co-op) is certainly going full steam ahead to bring broadband internet to the rural parts of ...

Broadband price crash: get a £60 Amazon gift card and unlimited data for just £18.99  T3

New Year, New You ... new broadband package? It's undeniably tempting to throw out the old and get a new bundle for your home internet connection, ...

More broadband needed  Arkansas Democrat-Gazette

STATE LIKE Arkansas with plenty of rural spaces, has its advantages. There are beautiful areas for hunting, hiking and fishing. Try camping near Mena.

SpaceX is slashing jobs as customers hit pause on big-satellite launches  Los Angeles Times

In announcing layoffs last week, SpaceX said it was focusing on developing its satellite internet project and Mars spaceship, potentially signifying a shift toward ...

Contrasting B Communications (BCOM) and Intelsat (I)  Fairfield Current

B Communications (NASDAQ:BCOM) and Intelsat (NYSE:I) are both utilities companies, but which is the better stock? We will compare the two companies ...

China launches its first satellite for space-based broadband internet  Big News Network

As part of its ambitious Hongyun project that was unveiled in September 2016 China announced the successful launch of its first communication satellite.

Parks Associates: 16% of US Broadband Households Share Their Passwords for Their Online Video Service Accounts  PRNewswire

DALLAS, Jan. 16, 2019 /PRNewswire/ -- Research from Parks Associates finds 16% of U.S. broadband households admit to sharing their passwords for their ...

How this legislation could improve Internet in rural areas  Gainesville Times

U.S. Rep. Doug Collins, R-Gainesville, introduced a bill Thursday that would help rural communities access broadband services.

ViaSat, Inc. (VSAT) Shares Bought by Retirement Systems of Alabama  Fairfield Current

Retirement Systems of Alabama increased its position in shares of ViaSat, Inc. (NASDAQ:VSAT) by 0.5% during the 4th quarter, according to its most recent ...

Virginia Wants to Pump $250M into Universal Access Broadband  Government Technology

Gov. Ralph Northam announced a proposed $50 million installment to expand the state's Virginia Telecommunications Initiative in fiscal year 2020. In total ...

Altice USA (ATUS) versus Liberty Broadband Corp Series C (NASDAQ:LBRDK) Critical Survey  Fairfield Current

Liberty Broadband Corp Series C (NASDAQ:LBRDK) and Altice USA (NYSE:ATUS) are both large-cap consumer discretionary companies, but which is the ...

NFU survey show farmers still lacking decent mobile, broadband coverage  Telecompaper

The latest broadband and mobile member survey conducted by the National Farmers Union (NFU) shows that patchy mobile coverage and slow broadband ...

Opinion | Enbridge is wrong, and Line 5 is wrong for Michigan  Bridge Michigan

Michigan should be focusing on clean energy, rather than building an oil and gas pipeline for a private company.

Toepper relies on advice, keeps mind open on PUD  Port Townsend Leader

Now that he's sworn in and attending meetings of the Jefferson County Public Utility District's board of commissioners, one of Dan Toepper's biggest challenges ...

Bangladesh eyes 5G rollout next year - Xinhua |  Xinhua

DHAKA, Jan. 16 (Xinhua) -- Bangladesh is set to rollout 5G services next year, the country's telecom regulator said Wednesday. Steps are underway to launch ...

Purebroadband grows network with acquisition  Insider Media

Hull-based internet *service* provider purebroadband has expanded its network with an acquisition in Beverley.

The Partisan Divide: Looking Back at Broadband Policy in 2018  Benton Foundation

Upon reflection, it is easy to see that 2018 was a year of widening divides. Communications policy was no exception. In the midst of a partial government ...

Connecting past and present Whidbey Telecom's goal  Whidbey News-Times

Whidbey Island's next quirky tourist attraction could be a pink Princess telephone. With a rotary dial. And a cord. Attached to a wall. Showing how ...

Meet the Major Candidates Running for President in 2020  TIME

More than 450 candidates have already registered with the Federal Election Commission to run for president in 2020.

Internet service JV eyes double-digit growth in Myanmar Corporate January 07, 2019 01:00  The Nation

Myanmar Information Highway (MIH), a joint venture between Benchachinda Group and local companies that provides broadband Internet services in Myanmar, ...

Broadband and Moving House | Quick Installation  Cable

Moving to a new house is a pretty stressful thing to do, and although we can't help you move your books and endless kitchen utensils, we can help you get the ...

Broadband Switching Declines as Hard Up Brits See Slower Speeds

Ofcom has today published a new report, which examines how affordability, take-up and engagement with UK telecoms, TV and postal services compares via.

Den reports lower numbers for third quarter

BENGALURU: Indian cable distribution network and broadband internet services (broadband) provider Den Networks Ltd reported 6 per cent drop in ...

Zimbabwe orders Internet shutdown  MyBroadband

When the Zimbabwean government ordered internet *service* providers to shutter parts of the web in an effort to curb anti-government protests, it also plunged…

Rural broadband increase welcomed – more needed  Rural News Group

An announcement of increased rural broadband and mobile coverage has been welcomed by the sector organisations, but they say more is needed. Late last...

CEMC considers broadband internet for nearly 99,000 households  Clarksville Leaf Chronicle

Cumberland Electric Membership Corp., better known as CEMC, is exploring the idea of bringing broadband internet *service* to its nearly 99,000 members ...

Broadband Internet: FCC's Data Overstate Access on Tribal Lands  Government Accountability Office

The Federal Communications Commission collects data on where broadband (high-speed) Internet access is available in the U.S. This access aids economic ...

Are you one of the 800,000 Tennesseans without broadband service? Here's what the state is doing about it  The Tennessean

About 800000 Tennessee residents live in internet deserts. The state is spending $45 million to change that, but is it enough to expand broadband?

Broadband internet choices limited in Knox area, but options are growing  Knoxville News Sentinel

This story has been updated with additional detail on Charter/Spectrum internet prices and *service*. In the next few months the Lenoir City Utilities Board will ...

We hear a lot about rural broadband. What is Tennessee actually doing?  The Tennessean

By the end of 2018, nearly 5000 homes and businesses in Tennessee will gain access to newly constructed broadband through a state program.

Microsoft helps bring broadband internet to rural tribal lands  Engadget

Microsoft announced today that it is partnering with Native Network to deliver broadband internet access to unserved rural communities in Washington and ...

162 Million Americans Lack Regular Access To Broadband Internet, Study Finds  WBUR

A new study by Microsoft says 162 million Americans do not have access to broadband internet. That far exceeds the federal government's estimate. Advocates ...

Microsoft expands broadband initiative to bring internet to 3 million people in rural communities  GeekWire In metropolises like Seattle, it's hard to imagine a day without internet. Urbanites are used to getting online for just about ...

Henderson Co. cities want input on expanding broadband internet service

Three Henderson Co. municipalities are seeking public input about the need for expanded broadband internet *service*, according to Hendersonville ...

Deal would expand broadband internet access in Albemarle  The Daily Progress

Albemarle County has entered into an agreement that will provide county members of the Central Virginia Electric Cooperative with broadband internet access ...

Broadband internet makes its way to San Miguel County  The Daily Planet

Construction activity is a fact of life in Telluride — the “big dig” on South Fir Street is a testament to what residents and businesses have been dealing with all.

Almost half of US residents don't use broadband internet: study | TheHill  The Hill

Almost half the U.S. population does not use broadband internet, according to a new study from Microsoft researchers.

Tipmont REMC acquires Wintek, takes a step forward on broadband internet goal  Journal & Courier

WEST LAFAYETTE — Tipmont REMC has taken another large step forward in bringing broadband internet to rural Indiana residents. As of January 1, the ...

Minnesotans get a new tool to test broadband internet strength...  Grand Forks Herald

ST. PAUL-- Minnesotans will now be able to test, map and report broadband internet speed across the state. is a benchmarking tool ...

Cyrier: Texas must improve broadband internet access in rural communities  Austin American-Statesman

Next January will inaugurate the 86th session of the Texas Legislature. Every two years, the elected state representatives and senators of the people of Texas ...

Microsoft To Bring Broadband Internet To Rural Montana And Washington  MTPR

Microsoft announced a new agreement this week to deliver broadband internet *service* to over 73000 people in rural Montana and Washington who currently.

Broadband Internet Service Expanding in Avery County Through LightLeap Program  High Country Press

By Tim Gardner. Avery County is getting Broadband Internet *Service* for many parts of its 247-square mile radius and many of its 17,797 residents with ongoing ...

AT&T Fiber 1000: The fastest broadband internet money can buy  ZDNet

Fiber to the Home (FTTH) is being rolled out in limited markets. But if you have access to it, you need to consider it above other home and small business ...

Michigan announces statewide broadband internet access plan  StateScoop

Michigan Gov. Rick Snyder announced a plan on Wednesday to provide broadband internet access throughout the state, with the creation of a consortium of ...

Missouri is biggest beneficiary in FCC's rural broadband auction

The Federal Communications Commission awarded $1.5 billion in subsidies this week to bring broadband internet *service* to rural areas, and Missouri is the ...

home | site map
© 2006